Effective Date: 8 January, 2025
This Privacy Policy describes that Happyness Guide will function as the owner of the Platform located at https://happynessguide.com/ (hereinafter referred as “We”/ “Us”/”Our”) and may collect from a user (hereinafter referred as “You”, “Your” or “User”), on or through this website, directly or in relation to services rendered by us, including but not limited to the facilitation of spreading awareness about mental health and connecting you with the required psychologist (hereinafter each is reoffered as “Service”, and collectively referred as “Services”) and how we use, process, disclose and try to protect such information.
You agree and understand that We are responsible for operation and maintenance of the said Platform and the information collected and processed on this Platform is collected and processed by Us strictly in relation to Our business.
By using Our App, or the Services, You confirm that You have read, understood, and agree with the privacy practices described in this Privacy Policy, and the Terms of Use (hereinafter referred as “Terms”) and the collection, storage and processing of Your information is in accordance with them.
This Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000 (“IT Act”); Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“Intermediaries Guidelines”).
General Terms:
By accessing or using the Platform or the Service, or by otherwise giving Us Your information, You confirm that You have the capacity to enter into a legally binding contract under Indian law, in particular, the Indian Contract Act, 1872, and have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy.
You hereby consent to Our collection, use, sharing, and disclosure of Your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at our sole discretion, at any time, and any continued use of the App, the Services or the Platform, following any such amendments to the Privacy Policy, will be deemed as an implicit acceptance of the Privacy Policy in its amended form. You are requested to review the Privacy Policy from time to time to keep yourself updated with any changes, modifications made to the terms hereof.
If You do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to use this Site or the App or any Services. This Privacy Policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this policy on this Site or the App periodically.
Information collected on this Platform:
When You access the Site or the App or use the Service(s), You may provide, or We may collect information that may specifically identify You or any other individual. Given below are the types of information that We may collect:
Information You Give Us: We receive and store any information You enter on Our Platform or provide us during the course of business. When You register on the Site or the App, We collect registration details such as phone number, name, geographical address and email address which comes under sensitive personal data or information (hereinafter referred as “SPDI”). You can choose not to provide certain information, but then You may consequently not be able to take advantage of many of Our features.
Information from Other Sources: We might receive information about You from other sources as well such as order details, Your details shared with Our partners, advertisers or third parties registered on the Platform.
Cookies and Other Tracking Technologies:
We utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Site or the App. Some cookies and other technologies may serve to recall information previously indicated or submitted by a user. Most browsers/mobile settings allow You to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile application to notify You if You receive a cookie, or You may choose to block cookies with your browser/mobile applications.
Tracking technologies may record information such as internet domain, host’s names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and date and time from which Our Site or App is accessed. Our use of cookies and other tracking technologies allows Us to improve our Site or the App and Your experience.
At all times, You may refuse all cookies on Your browser or the App by changing Your settings to the extent permissible on Your device. However, by doing so, You may not be able to use certain features of Our Platform or take full advantage of all the offerings and interest-based advertising. You can remove cookies by following directions provided in Your mobile’s “help” file or the browser.
Automatic Information:
We receive and store certain types of information whenever You interact with Us. For example, We obtain certain types of information when Your web browser accesses the Site or advertisements and other content served by or on behalf of Us on other web sites. (OS type and version, App version, Device brand, browser and its version details, User agent) to see examples of the information We receive. We may also receive/store information about Your location and Your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide You with location-based services, such as advertising, search results, and other personalized content.
The IT Act and the SPDI Rules regulate the collection, usage, retention and disclosure of personal information, which is defined under the SPDI Rules as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
You agree that You are providing all information, including SPDI to us voluntarily, because collection, use and disclosure of personal information and SPDI requires Your express consent.
You are providing us with your consent to use, collect and disclose the personal information and SPDI. You may choose to not provide Us with personal information and SPDI, but in that event that we will not be able to provide you access to Our App or the Site or provide Services through Our Platform.
How do we use the information we collect:
We use information We collect, in a variety of ways in order to provide the Services on the App and on the Site and to operate Our business, including the following:
- To carry out Our obligations arising from Your requests for providing the top class Service on the Platform;
- To operate and improve the Platform in order to foster a positive user friendly experience;
- Analyzing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines and etc.;
- For the purpose of research, to improve Our business as a whole;
- For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research or product development purposes;
- To comply with applicable law;
- To conduct audits and quality assessment procedures;
- To analyze the use of Our resources, troubleshooting problems and improving Our Products and Services, by using the information regarding Your mobile devices and softwares.
- Contacting users, both during and after an order, for updates, resolution of queries, order details or services;
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our Terms, or as otherwise required by law;
- To respond to any queries that You may have, and to communicate information to You, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that we may collect at the time for purchasing products or provision of our Services to You; or
- To contact You, by way of SMS, email and phone calls, from time to time to record Your valuable feedback on Our services, as they currently stand, and/or any potential services that may be offered in the future.
We may use “cookies” information and “automatically collected” information we collect on the Service to (i) personalize Our services, such as remembering Your information so that You will not have to re-enter it during your visit or the next time you visit the Service; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track Your entries, submissions, and status in any promotions or other activities on the Service.
We may use information regarding Your location or the location of Your device through which You access the Service for a number of purposes, including without limitation to confirm You are located in a jurisdiction in which the Service is offered.
Do we share the Information we receive:
Information about You and the other users of the Platform forms an integral part of Our business. We only share the personal information as described below after ensuring that such third party has implemented measures to assure data protection measures and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. By using the Site or the App, You accept the terms hereof and hereby consent to the storage and processing of the personal information and SPDI by third parties. We, have arrangements with third parties (including as mentioned below) such as affiliates or group companies, service providers, retailers, Retail Pharmacies, logistics partners who are the intended recipients and may have access to the personal information and SPDI but shall not disclose such information including SPDI further to any other individual / entity.
Improving our business:
You acknowledge that We have a right to use a recorded copy of Your telephonic conversation and your e-prescription for improving Our Services. We may transfer such personal Information and SPDI to a third party to improve product and Service offerings while taking commercially reasonable steps to try and ensure, that the recipient adheres to the applicable laws for ensuring data protection as is adhered by Us.
Subject to applicable law, We may at Our sole discretion, transfer personal information and SPDI to any other body corporate (as defined under the Information Technology Act, 2000) that ensures at least the same level of data protection as is provided by Us under the terms hereof, located in India.
Third-party links:
The Site or the App may include hyperlinks to various external websites, and may also include advertisements, and hyperlinks to applications, content or resources (“Third Party Links”). We have no control over such Third Party Links present on the Site or the App, which are provided by persons or companies other than us. You acknowledge and agree that We are not responsible for any collection or disclosure of your information by any external sites, applications, companies or persons thereof. The presence of any Third Party Links on our Site or App, cannot be construed as a recommendation, endorsement or solicitation for the same, or any other material on or available via such Third Party Links.
You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of your information via Third Party Links, as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products services, or other materials on, or available via such Third Party Links. We shall not be liable for any disputes arising from or in connection with transactions between You and the aforementioned third parties.
Such third party websites, and external applications or resources, accessible via the Third Party Links may have their own privacy policies governing the collection, storage, retention and disclosure of Your information that You may be subject to. We recommend that You exercise reasonable diligence, as you would in traditional offline channels and practice judgment and common sense before committing to any transaction or exchange of information, including but not limited to reviewing the third party website or application’s privacy policy.
Retention of Information:
We also have measures in place such that your SPDI which is in our possession or under Our control, is destroyed or anonymized as soon as it is reasonable to assume that: (i) the purposes for which your SPDI has been collected have been fulfilled; and (iii) retention is no longer necessary for any other reason, or under applicable law.
We may, however, reserve the right to retain and store your personal information for our business purposes, whether such personal information has been deleted or not. After a period of time, your data may be anonymized and aggregated and then may be held by us as long as necessary, to enable purchases of products and provision of services or for analytics purposes.
If You wish to withdraw Your consent for processing Your personal information and SPDI, cancel Your account, or request that We no longer use Your personal information and SPDI to deliver Our products or provide You services, please contact Us at details indicated in the contact section. Please note, however, that Your withdrawal of consent or cancellation of account may result in Us not being able to provide You with Our services, or terminate any existing relationship that We may have with You.
Please note that uninstalling the App will not result in deletion of Your personal information or SPDI.
Changes to your Information:
You may review, correct, update, change the information that you have provided by logging into your account. However, You are not permitted to delete any part of the personal information or any other information generated on the Platform or request Us to delete the same. You may update Your information at any point by writing to Us at the details indicated below in the contact section.
Should You choose to update Your personal information or SPDI or modify it in a way that is not verifiable by Us, or leads to such information being incorrect, we will be unable to provide You with access to our Site, App or the Services, as described under the Terms, and such modification may be regarded as the User seeking to discontinue his or her access to our Site, App or the Services.
We reserve the right to verify and authenticate Your identity and Your personal information in order to ensure accurate delivery of products and services. Access to or correction, updating or deletion of your personal information or SPDI may be denied or limited by Us if it would violate another person’s rights and/or is not otherwise permitted by applicable law.
Notices:
If You have any concern about privacy or grievances on the Site or the App, please contact us with a thorough description and We will try to resolve the issue for You.
If you have any concerns or questions in relation to this Privacy Policy, You may address them to Our grievance officer at:
Name: Shlok Ranjan
Address: Allahabad
Phone number: 9918404778
E-mail: info@happynessguide.com
We shall endeavour to resolve Your grievances within one month from the date of receipt of such grievance.
Disclaimer:
We cannot ensure that all of Your personal information and SPDI will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although We are committed to protecting your privacy, We do not promise, and You should not expect, that your information or private communications will always remain private. As a User of the Site or the App, You understand and agree that You assume all responsibility and risk for Your use of the Site or the App, the internet generally, and the information You post or access and for Your conduct on and off the Site or the App.
Indemnity:
You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Site or App or otherwise and Your use and access of websites, applications and resources of third parties. We assume no liability for any actions of third parties with regard to Your personal information or SPDI which you may have disclosed to such third parties.
Severability:
Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.